We help busy tour operators offer well planned and executed tours while maintaining the trust of their customers and company profitability.

Introducing TourTools^® v5 Back Office

TourTools® is an integrated marketing, sales, operations and reporting software solution.

Since 1995, more than 170 tour operation companies throughout North America and Australia have trusted the TourTools software to manage their business. Created in FileMaker Pro (Claris), TourTools offers the best combination of power, flexibility, and ease of use of any similar product on the market today.

TourTool v5 brings more features, functionality, and optimizations to the software that is trusted and loved by companies around the world.

This new version features a new, clean intuitive user interface, improved admin tools, and more robust marketing and communications options. Read the entire list of features and optimizations below.

Scheduled for release July 4, 2022. Preorder by June 10, 2022 for discounted pricing — call us now for details!

New Features and Functions
➢ New home dashboard featuring critical metrics & tools

➢ Improved “checkout” functionality for multiple passenger bookings and payments

➢ New functionality to easily modify tour dates

➢ Improved document handling/storage libraries

➢ Improved owner/manager access for updating/maintaining company information and system settings

➢ Enhanced email functionality for more robust communications and marketing campaigns

➢ New powerful reports added to TourTools report library

➢ Improved Security and User Access Management

➢ Guide Management & Reporting

New Optimizations & Integrations
➢ New clean, intuitive user interface

➢ Addition of CAPTCHA to TourTools Online for improved security

➢ New TourTools Payment Gateway for savings on transaction fees, including ACH payments

➢ Enhanced task module for optimized task management

➢ New integrated Automated Email Module for nightly emails to targeted bookings for payment reminders, late pay notices, and more

➢ MailChimp integration to keep contacts in sync with TourTools

➢ DocuSign integration for use with terms and conditions, contracts, and other client documents

➢ Improved QuickBooks Interface and workflow; new support for QuickBooks Online

➢ Performance optimizations for hosting on cloud servers

➢ Duplicate management/merge functionality for the Client Module

Learn More About TourTools v5 Back Office

Experience the Power of TourTools^® v4 Back Office

Home Dashboard enhanced with flexible To-Do functionality, displays user’s daily to-do list at log-in
Print or Email TourTools® documents and reports
Manages mailing lists, rooming lists, name & bag tags
Tracks tour bookings, client’s past travel history, preferences, and brochure requests
Tracks accounts receivable, accounts payable and profit and loss on all tours
Builds an itinerary as vendors are selected for a package
Create multiple packages for each tour
Calculate accounts payable for each package
Can accommodate from 1 to 150 users
Data entry screens are “tabbed” to permit easy and quick access to important data
Runs on Windows and/or Mac operating systems
Passwords provide extensive security and access control to various modules in the system
Quickly and inexpensively customized to suit your company’s needs
Option for direct transfer of receipts and checks payable from TourTools® to QuickBooks
Extensive library of reports and correspondence documents

TOURTOOLS SCREENSHOT GALLERY

Learn More About TourTools v4 Back Office

Take Bookings 24/7 with TourTools^® Online

Looks Great on Mobile

Our web interface allows your clients to view and book tours easily on all their mobile devices.

Save Admin Time – Avoid Errors

Online bookings eliminate admin phone calls, phone tag and endless emails.

Sell More – Maximize Conversions

Avoid lost bookings, missed deposits and refunds with TourTools^® automated processes.

Accept Bookings 24/7

Eliminate barriers to booking. Allow your clients to check availability and book outside of business hours.

Automated Follow-up

Save time with our event tracking tools, automated SMS, and email reminders.

Easily Track Sales & Marketing Efforts with Robust Reporting

TourTools^® comes loaded with 100s of reports, giving you the info you need to make intelligent business decisions.

Learn More About TourTools ONLINE

What TourTools^® Customers Are Saying

Rita Ritenour

U.S. Tours

Arin and her team helped U.S. Tours improve its communications and recordkeeping by creating a web interface to the TourTools database – WebDirect. This new interface enables our growing Sales Team to access the database – anywhere, anytime – with an internet connection. WebDirect provides a concise, easy to use interface which focuses on the portion of the Tour Tools database the Sales Team uses the most – client interface. They record client communications, visits, generate RFQs; and can research client history prior to meetings, phone calls, and trade shows. The dashboard also has a follow up date column to remind the Sales Team of important dates and action items. WebDirect can also be used to generate weekly sales reports and travel reports. This client communication recordkeeping is crucial to all members of our company – from sales to operations to accounting.

Amy Spear, VP of Sales & Tour Operations

Southern Escape Tours

I absolutely LOVE the TourTools software! It is completely revolutionizing how we do business, allowing us to be much more efficient and effective. The system helps us offer better customer service with quicker response times to client needs. Working with the TourTools support team has been a fantastic experience! They are very responsive and very patient with all my questions as I’m learning the system! They are also quick to offer answers and solutions to my questions, including countless customizations to the program to make it work for my company with all our varied customers’ travel needs and reservations. And the best bonus is that they are very friendly and courteous! I feel like I have made new friends within the TourTools team that I enjoy chatting with on a regular basis!

Brad S. Rosenbaum, GM

Hemisphere Educational Travel

Integrating the Tour Tools web registration feature back in 2012 was the most significant technological enhancement our company has made. The system has processed thousands of registrations and payments while simultaneously transferring the data into our Tour Tools system. Each transaction on the web is one less transaction that our accounting department has to manually enter. The web integration enables our team to analyze registration data in real time which helps assist us in managing our tours up until departure. There is no doubt this has contributed to our company’s growth over the past 7 years.

Matt Zeugin, IT Director

The OARS Family of Companies

OARS operates whitewater rafting adventure tours in many different locations around the world. We began using TourTools in 2002 due to its feature set and the ability to customize the reservation system to meet our sometimes complex or unique needs and requirements. We added online reservations, online forms, and online reporting capabilities over the years which saves time for our staff. Our clients also appreciate the ability to book a trip and submit their information online.

Ward Kinney, Owner

Fontenelle Tours

I wanted to take a moment and tell you and your team how pleased I am to have Tour Tools as the system supporting our tour operator business. Fontenelle Tours has now been using the software product for eleven years. Early on, as we were learning how to best use the functionality provided, it became obvious to us that it was extremely well designed. It easily covers all aspects of our operation. The client data is comprehensive, the vendor data complete, the “tour master”, with its link to the operations records, totally encompasses all aspects of the operations. The reports offered under each of the major functions provide just the information needed. The underling data base, File Maker, is extremely reliable, responsive and delivers reports almost instantaneously. The data export functionality is well designed and easily imported into such tools as MS Excel. We frequently use this functionality to extract our traveling customers emails addresses in order to send out individual tour invitations through MS Word’s email generation capabilities. The very few times we have requested slight customization was handled very quickly with 100% positive.

JD Conroy, Founder & President

American Classic Tours

I was so impressed with the TourTools + MailChimp integration that the TourTools team was able to set up for me. It was a game-changer for my business allowing me to set up seamless marketing automation campaigns using my complete TourTools customer database. The team did a phenomenal job working with me to set up a customized solution for my business. It is simple, clean, and easy to use. With its MailChimp integration, TourTools offers a comprehensive marketing solution for small businesses like mine.

Sabrina Carlson, President

American Christian Tours

Our company has been integrated with TourTools software for over twenty years. As we have grown and technology has changed, TourTools has grown and changed with us. We have been grateful for their willingness to dream with us and customize particular elements to fit our business model. It has been a successful partnership. Arin and her team at the helm are incredible to work with each step of the way; they respond quickly and with good counsel as we navigate the changes and challenges of the tour and travel industry. We are impressed to see their continued dedication to growth and development for the future. We look forward to our continued partnership with Arin and the TT team.

Andrea Cristadoro, Director of Operations

Educational Performance Tours

As a tour & travel provider, all we own is our service and reputation to our client. I can confidently say working with Tour Tools has allowed us to position ourselves in the best light possible to showcase and optimize our service. Having the ability to customize various components of the software, including both our CRM and our final output proposal has enhanced all facets of daily operations including efficiency, organization, and the ability to truly “wow” our clients. The Individual Online Payment Option is another aspect Tour Tools provides us with, putting us at the forefront of clients’ minds when they search for a cutting edge travel company ready to take on the often burden process of payment, and present them with a seamless process for their travelers.