TourTools^® Frequently Asked Questions

TourTools does have limited support for FIT, but is primarily geared towards preformed group travel. Ask us for more details on this!

Yes. We offer an optional QuickBooks module for our clients that use QuickBooks (desktop or online). This is a popular feature because it eliminates redundancy in data entry and streamlines your accounting workflow.

The time required for deployment varies depending on the options you select and other factors. A typical TourTools Back Office deployment can be completed in 3-6 weeks. Deployment of the TourTools Online add-on product would require an additional 2-4 weeks.

Yes. During the discovery phase, we will look at your current system and determine what will be involved in exporting/importing your data and identify the specific data you are interested in transferring into TourTools.

TourTools has its own integrated payment technology through the Fort Point payment gateway. We have a dedicated, responsive team that works closely with clients to keep transaction fees as low as possible.

If you want to use a different payment gateway, we will offer discovery and integration services at our regular development rate (contact us for additional details).

No. The TourTools back office system runs in FileMaker (Claris). It requires installation of FileMaker Server application on your server (Windows) and FileMaker Pro Advanced application on your client (Mac or PC) computers. TourTools Online does add a web component to your system, allowing your customers to book tours and make payments from your website.

Yes. TourTools can be hosted on a cloud server rather than one physically on-site at your office.

If you subscribe vs purchase, you will be required to use a TourTools-hosted server.

TourTools Back Office starts at $375/month making it the most comprehensive back office solution at a very affordable price. See our pricing page for more details.

Subscription pricing includes FileMaker software and licensing. One-time purchase licensing for TourTools software does not include FileMaker software or licensing.

We offer a wide range of priority support plans to our clients and an Economy Class support plan is included with a subscription to TourTools Back Office.

For clients who purchase TourTools outright rather than subscribe, priority support and maintenance plans can be purchased separately. For additional details, visit TourTools.com/support.

We offer prepaid support for clients not on a support plan at our regular hourly rate. Prepaid support can be purchased in blocks of 4 hours (hours roll over indefinitely).

Yes. We will send you a questionnaire about your business and technology details – setup costs vary depending on many factors and the specifics of your requirements. Once we receive your responses to our questionnaire, we will provide an estimate for your total setup costs.

Yes, we offer training through a variety of means, including remote screen-sharing sessions, a training video library, and a detailed online user guide. On-site training can be offered on request.

Yes. We offer the most customizable back office and online solution in the industry. Our expert developers will work closely with you to develop any feature, report, or new 3rd party app integration that you require. We recognize that all operators are not alike – we work with you to customize your TourTools system to fit your workflow like a glove.

Depending on your subscription and the support plan you are on, our hourly rates range from $145 – $165 per hour. For clients not on a support plan, we offer prepaid support at $180/hour. We charge a discounted rate of $95/hour during deployment only (for additional integrations and customizations).

TourTools v6 Back Office is in development with an expected release in late 2027. More details coming soon.