Canceling or Rebooking a Reservation

This section of the User Guide is still undergoing updates. Thanks for your patience!

Canceling or Rebooking an Entire Booking Record

If the entire booking is to be canceled, or if you need to rebook the traveler(s) on a different tour, click on the “Cancel” button. When you choose to “rebook”, you will select the code of the new tour and a new Booking record is created for you. You will, in either case, be asked if you want to charge a cancellation fee. If you reply in the affirmative, the fee will be calculated for you, based on the deadlines established in Tours(which amount can be overridden as appropriate). When you elect to “rebook”, any payments posted in the original record will be transferred automatically (less any cancellation fees) to the new record, and notes documenting the transfer will be tagged in both.

Canceling One Passenger in a Record

To the right of each Pax name listed on the front page of a Booking record, there is a small trash can. Use that when one of the passengers represented in a multi-traveler booking needs to be canceled. When doing so, keep an eye on related data in the record; by example, has the number of travelers reduced from 2 to 1? Should the Package confirmed no longer be “Double” but need to be adjusted to “Single”? To be sure, not all of those changes will happen automatically.